SHIPPING:
Items are shipped with Canada Post unless otherwise stated.
We have a 1-5 day processing time on top of the Canada Post shipping guidelines. Please note that we are not responsible for delays due to weather, holidays and other unforeseen circumstances. Any delays will be posted on the home page at the top.
Tracking is standard for items, unless it is not offered by Canada Post to your country. If tracking is not an option for you at checkout then it is not available. By placing your order without tracking, you are not eligible for a refund for lost items. Please note that “small packet air” does not have tracking.
We are not responsible for damage by Canada Post, USPS, and all other national mail carriers. In the case of damage during shipping please contact us immediately so we can file a claim with the postal service.
Once your order has shipped, your tracking number is the only source of information.
We are not responsible for lost or stolen packages, or packages marked "delivered."
Addresses cannot be changed after placing your order, please ensure you have used the correct information. If your address changes during an order period, please contact us at marla@rebelhowlstudios.com
Shipping costs are automatically calculated by weight and items cannot be bundled for a "flat fee."
If your order is returned to us due to an address change, custom charges were unpaid or it was not picked up from the post office, you will receive a product refund. This refund will not include the original shipping cost or any shipping charges we paid for the return. No exceptions. If you would like your order to be resent, you must pay shipping again.
CANCELLATIONS:
Request a cancellation within: 12 hours of purchase.
Please email marla@rebelhowlstudios.com to initiate a cancellation.
Items marked "final sale" are not eligible for cancellations.
RETURNS:
ALL SALES ARE FINAL
Except for misprinted items or print errors, please email: marla@rebelhowlstudios.com immediately for correction